Privacy Policy - BizMatch by BeanSE

Privacy and Refund Policy

Bean Search Expert Sdn Bhd (“BeanSE”, “we”, “our”, or “us”) values your privacy and is committed to protecting your Personal Data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Privacy Policy (“Policy”) explains how we collect, use, disclose, process, and safeguard your Personal Data when you interact with us, register an account, or use the BeanSE BIZmatch website https://pickupnow.pickupnow.my (“Website”).

By creating an account, interacting with our services, or continuing to use our Website, you consent to the processing of your Personal Data as described in this Policy.

1. Definition of Personal Data

“Personal Data” refers to any information that identifies you directly or indirectly, including but not limited to:

Name
Address
Email address
Phone number
NRIC/Passport
Company details (where applicable)
Payment or bank information
Login/account details
Any other information that you voluntarily provide

2. Personal Data We Collect

2.1 Data You Provide Directly

We collect Personal Data that you provide to us when you:

Register an account
Submit information through forms on our Website
Request for our services or support
Participate in promotions, marketing activities, or surveys
Communicate with us via email, phone, or online channels

2.2 Data Collected Automatically

We may also collect Personal Data automatically when you use our Website, including:

IP address
Browser type/version
Device information
Pages visited, links clicked
Date and time of access

2.3 Cookies

Our Website uses cookies and similar technologies to enhance user experience and for authentication. Cookies may collect:

Session identification
Preferences and settings
Web usage activities

You may disable cookies through your browser settings, but certain features (such as account login) may not function properly.

3. How We Use Your Personal Data

BeanSE processes your Personal Data for the following purposes:

To register, verify, and manage your account
To provide and maintain our services
To communicate with you, including support and troubleshooting
For internal administrative, operational, or analytical purposes
To improve our Website and user experience
To send you updates, marketing materials, newsletters, partner promotions, and event information
To conduct market research, customer profiling, and trend analysis
To fulfill legal, regulatory, or compliance obligations

By using our services, you consent to receiving marketing and promotional communications, including selected partner campaigns. You may opt out at any time.

4.0 Disclosure of Personal Data

We do not sell your Personal Data.

However, BeanSE may disclose or share your Personal Data with trusted third parties where necessary to operate our business or provide services, including:

Entities within the BeanSE Group of Companies
Business partners, advertising partners, and marketing collaborators
IT service providers, hosting companies, and software vendors
Banks, payment processors, and financial institutions
Professional advisors (legal, auditors, consultants)
Actual or potential investors, acquirers, or merger partners
Government, regulatory bodies, or law enforcement when required

All third parties receiving your data are required to comply with the PDPA and maintain confidentiality.

5. Security of Personal Data

We implement reasonable technical and organizational measures to protect your Personal Data, including but not limited to:

SSL (Secure Socket Layer) encryption
Access control restrictions
Secure data storage practices

However, no data transmission over the internet can be guaranteed 100% secure. You use our Website at your own risk.

6. Retention of Data

We retain your Personal Data only for as long as necessary to fulfill the purposes stated in this Policy or as required by law.

When no longer needed, your data will be securely deleted or anonymized.

7. Your Rights Under PDPA

You have the right to:

7.1 Access
Request a copy of your Personal Data held by BeanSE.

7.2 Correction

Request correction of any inaccurate or incomplete data.

7.3 Withdraw Consent

Withdraw or limit consent for the processing of your Personal Data.

However, withdrawing mandatory data may affect our ability to provide services, and certain features may no longer be available.

To exercise your rights, contact us at:
📩 bizmatch@beanse.com

We may require reasonable time to respond to your request.

8. Withdrawing or Limiting Consent

If you choose not to provide required Personal Data or withdraw consent, we may be unable to continue providing our services. You acknowledge that BeanSE will not be liable for any resulting loss or service limitations.

9. Revisions & Updates

BeanSE may update this Privacy Policy from time to time. Continued use of our services constitutes acceptance of the updated Policy.

The latest version will always be available at:
🔗 bizmatch.my/privacy-policy/

10. Refund Policy

All goods are not returnable.
If you encounter any quality issues, please contact our customer service within 7 working days from the date of receiving your order.

After 7 working days, we will not entertain any claims.

To file a claim, please: